Teaching Intercultural Communication Skills 2: Designing Intercultural Programmes
On this course, the key models of culture and cultural theory will be discussed in further detail. Participants will design and create a comprehensive intercultural skills training programme and plan its implementation in their own teaching context. They will be coached by their trainer and supported by other participants. You will develop your skills for teaching in areas such as building rapport, influencing and managing conflict in professional contexts.
The course integrates different approaches to culture with insights from interpersonal communication, and also places emphasis on further developing participants’ own skills, for examples for building rapport, influencing, and managing conflict in professional contexts.
This course is designed as a follow-on course to ‘Teaching Intercultural Communication Skills 1: Developing Intercultural and Communication Skills’ and is for teachers, trainers and educational professionals who want to better understand the challenges of teaching intercultural communication skills and teaching culturally diverse student groups, whether is it through teaching multi-cultural groups, students of migrant backgrounds, or preparing groups for working or studying in multi-cultural environments. Participants need to be at a B1 level of English.
Please note, prior knowledge of developing intercultural and communication skills, including an insight into cultural theories and practices is necessary to join this course: ideally participants will have already completed our Introductory level week Diversity in Education: Developing Intercultural and Communication Skills or have a good grounding in the topics which will have been covered there.
Suggested reading lists will be provided. Participants will also be sent a pre-course questionnaire to assess their educational contexts and how, as educators, they need to develop interpersonal skills to support intercultural dialogue. This will help to adapt the course to their educational contexts. They will also receive information about York to prepare for their cultural experience.
Objectives and Methodology
By the end of the course participants will:
understand different approaches to intercultural communication skills training and techniques for delivery
be familiar with a range of different intercultural competence models, theories and approaches
be aware of the role which attitude and perception has on intercultural communication
know which interpersonal communication skills underpin successful communication across cultures e.g. building rapport, influencing, managing conflict, creating trust, etc. and have further developed their own skills in these areas
know how to assess the effectiveness of intercultural training activities
have practical ideas on how to design intercultural training courses to develop intercultural communication skills
have designed and delivered mini-teaching points on intercultural skills and received coaching and feedback
An interactive communicative approach is applied, which provides participants with their own experiential learning of the activities and methodologies. Input sessions involve brainstorming, analysis, problem-solving, and role-play, both in pair work and group work. Participants are actively involved in the sessions to maximize their learning and to experience activities from their learners’ point of view.
Participants will receive group and individual feedback on their ideas and teaching practice to help them work on their own activities and course design. They will have an extensive range of resources available and receive ongoing coaching. Participants are also introduced to key websites related to the further development of their intercultural skills and personal professional development
The course ends with a reflection and evaluation session, in which they are encouraged to create a Personal Development Action Plan, and implement the training programme they will have created on the course. Participants are invited to join the York Associates Community, which allows networking and contact with the trainers and fellow colleagues, and with participants from other courses.
Sample Course Programme
Introduction to the course – objectives and methodology
Review of key approaches to culture and diversity, and key challenges of internationality
Designing an intercultural communication skills programme
- a step by step approach
- delivering intercultural courses
- facilitation versus training
Getting started on goals. Objectives and structure
Mini-presentations and feedback:
Initial course design context and ideas
Profiling own intercultural competence
Understanding and integrating intercultural competence models in practice
Communication fundamentals: key interpersonal skills
- using feedback effectively in intercultural training courses - understand and manage cross-cultural conflicts in training programmes