Bob Dignen with Ian McMaster

Effective communication skills are essential for anyone working in today's global business environment. But communicating effectively means more than simply having a good knowledge of English (or other languages). It also means improving communication basics such as how to speak clearly and listen effectively across cultures. And it means learning to manage fundamental business communication tasks such as building relationships, influencing people and managing conflict more successfully.

Communicating Internationally in English will help business professionals to think more strategically about how they communicate. It will give them many practical ideas on how to adapt their communication style to specific individuals and cultural environments, in order to achieve business results more efficiently.

The book consists of 17 short chapters, divided into three sections:

A The basics
Speaking
Listening
Non-verbal communication
Native and non-native speakers
'Difficult people'

B Face to face skills
Relationships
Networking
Trust
Influencing
Decisions
Conflict
Feedback

C Virtual skills
Emails: the basics
Emails: advanced
Telephoning
Conference calls
Virtual teams

Most chapters include a "What do you say?" section, with useful language tips to help readers to apply the ideas and techniques in the book.

See below for samples from the book:
Click here to view the list of contents
Click here to view the foreword and introduction to the book
Click here to view an extract from chapter 8

To purchase click here